Privacy policy

Last updated: June 14, 2026

Who We Are

ZaibQ Studioh is a luxury Indian couture house offering made-to-order garments. Our store is operated at zaibq.com and is powered by Shopify. References to "we", "us" or "our" refer to ZaibQ Studioh.

Our registered address is: F 581 Basement, Anita Chaudhary Lane, Lado Sarai, New Delhi – 110030, India.

For any privacy-related queries, contact us at info@zaibq.com.

Information We Collect

When you visit our website or place an order, we may collect:

  • Contact details — name, email address, phone number, billing and shipping address
  • Payment information — processed securely through Razorpay; we do not store card details on our servers
  • Order information — items purchased, transaction history, made-to-order specifications
  • Account information — if you create an account, your login credentials and preferences
  • Device and usage data — IP address, browser type, pages visited, time spent on site
  • Communications — any messages you send us via email, contact form, or WhatsApp

How We Collect It

  • Directly from you when you browse, register, or place an order
  • Automatically through cookies and similar technologies
  • Through third-party services including Shopify, Razorpay, Google Analytics, and Meta

How We Use Your Information

We use your information to:

  • Process and fulfill your made-to-order requests
  • Communicate with you about your order, measurements, and delivery timelines
  • Send you updates, lookbooks, and promotional emails (you may opt out at any time)
  • Improve our website and understand how customers interact with it
  • Comply with legal obligations under Indian law, including the Digital Personal Data Protection Act, 2023 (DPDP Act)
  • Detect and prevent fraud or misuse of our services

Made-to-Order Context

Because every ZaibQ garment is made specifically for you, we may collect additional information such as measurements, fabric preferences, and customisation notes. This information is used solely to fulfill your order and is not shared with third parties except where required for production or delivery.

Cookies

We use cookies to enhance your browsing experience. These include:

  • Essential cookies — required for the site to function
  • Analytics cookies — help us understand traffic and usage (Google Analytics, Microsoft Clarity)
  • Marketing cookies — used to show relevant content on other platforms (Meta Pixel)

You can manage cookie preferences using the consent banner on our site. Disabling non-essential cookies will not affect your ability to browse or purchase.

How We Share Your Information

We do not sell your personal data. We may share it with:

  • Shopify — our e-commerce platform provider
  • Razorpay — payment processing
  • Shipping partners — to deliver your order (carrier confirmed at time of dispatch)
  • Klaviyo — email marketing platform, only if you have subscribed
  • Google, Meta — analytics and advertising, subject to their own privacy policies
  • Legal authorities — if required by law or court order

Your Rights

Under the DPDP Act 2023 (India) and applicable international regulations, you have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data, subject to legal and order-related retention requirements
  • Withdraw consent for marketing communications at any time
  • Nominate a representative to exercise these rights on your behalf

To exercise any of these rights, email us at zaib@zaibq.com. We will respond within a reasonable timeframe as required by law.

Data Retention

We retain your personal data for as long as necessary to fulfill your order, maintain your account, and comply with our legal obligations. Order records are typically retained for 7 years in accordance with Indian accounting and tax regulations.

Data Security

We take reasonable measures to protect your personal information. Our store is SSL-secured and payment data is processed through PCI-compliant systems via Razorpay. No method of transmission over the internet is entirely secure, and we cannot guarantee absolute security.

Children's Privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal data from minors. If you believe a minor has submitted information to us, please contact us at store@zaibq.com and we will delete it promptly.

International Transfers

If you are placing an order from outside India, your data may be transferred to and processed in India. By using our services, you consent to this transfer. We ensure appropriate safeguards are in place in accordance with applicable data protection laws.

Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices of those sites and encourage you to review their policies independently.

Changes to This Policy

We may update this policy from time to time. Changes will be posted on this page with a revised date. Continued use of our website after changes constitutes acceptance of the updated policy.

Contact Us

ZaibQ Studioh
F 581 Basement, Anita Chaudhary Lane, Lado Sarai
New Delhi – 110030, India
store@zaibq.com